IIM Ahmedabad Alumni Initiative
  • +91-8130995751

HOW CAN I PLACE AN ORDER ?

Q. How can I place an order at BengaluruGifting.com?

Ans: You can place an order online by choosing your desired product and filling up the required payment and user information. You can also call our customer care team at +91 8130995751 and place an order with them. You would need to make an online transfer of funds before the offline order is confirmed and processed.

 

Q. Can I place an order over the phone?

Ans: Yes you can call our sales team on +91 8130995751 (anytime between 10 AM to 9 PM IST)and place an order with them. You would need to make an online transfer of funds before the order is confirmed and processed.

 

Q. What if I want to customize the product as per my choice?

Ans: To customize any product, you need to place an order with our sales team at +91 8130995751. Any change/customization in the order should be communicated to the sales team and they will take care of your needs.

 

Q. What if my order is not delivered as per my requested time?

Ans: Bengalurugifting does not guarantee exact time delivery unless the customer has ordered the product under the Fixed Time Delivery Option. If the customer has put in a request for a specific delivery time without opting for the Fixed Time Delivery, we will make an honest effort to meet the customer demand, however we do not guarantee delivery at the desired time. Normal delivery is from 10 AM to 7 PM, and the delivery may happen anytime within this slot.

 

Q. What if wrong product delivered to the recipient?

Ans: In the rare and unfortunate event of a wrong product being delivered to the recipient, BengaluruGifting.com will replace the product free of cost or refund the order amount to the buyer. However, we has a very strong order tracking system and takes complete care to ensure that such incidents do not happen,

 

Q. What if I am not satisfied with the quality of the product?

Ans: All service and product related queries can be addressed to support@bengalurugifting.com or +91 8130995751. BengaluruGifting.com has a very customer friendly refund and return policy.

 

Q. What is BengaluruGifting.com return/cancellation policy?

Ans: BengaluruGifting.com has a very customer friendly refund and return policy. All non-perishable items can be returned within 15 days for a full refund if the products are faulty. In case of non-faulty products, BengaluruGifting.com retains the right to deny 100% refund and issue credit note to the customer instead. Perishable items like cakes, flowers etc once delivered cannot be returned unless there is some quality issue with the product. Orders placed online can be cancelled 48 hours before the time of delivery for 100% refund.

 

Q. How do I return a defective or damaged product for a new replacement?

Ans: Customers need to call our helpline number +91 8130995751 and report defective/damaged products. The service team will access the damage and issue a refund accordingly.

 

Q. What if the recipient has refused a delivery?

Ans: BengaluruGifting.com is not responsible in case of non-acceptance of an order by the recipient. All such orders will be deemed fulfilled from our end. No refund will be applicable in such cases.

 

Q. How do I cancel an order?

Ans: You can call our service team at +91 8130995751 to cancel an order 48 hours before the time of delivery.

 

Q. How long will it take to process my cancellation request?

Ans: 4-6 hours

 

Q. What are the modes of refund available after cancellation?

Ans:Payments made online through the payment gateway will be refunded via the same route. Online transfers into the company account will be refunded through cheques. The customers can also opt for credit notes.

 

Q. How do I know my order has been confirmed?

Ans: You will receive a confirmation email with the order number the moment your order is confirmed.

 

Q. How do I check the current status of my orders?

Ans: The status can be checked by calling our service team at +91 8130995751.

Q. What is mid-night delivery?

Ans: Mid-night delivery is a promise from Bengalurugifting that the delivery of the product will take place within a window of 11:30 PM to 12:30 AM. ThoughBengalurugiftingwill make best efforts to ensure that the delivery takes place at 12 midnight only. So far more than 95% of the orders placed under Mid-night delivery package have been delivered between 12 AM to 12:15 AM only.

 

Q. What is fixed time delivery?

Ans: If you want a delivery to be done at a specific time, then you need to place an order under this category and mention the time of delivery. This service entails an extra cost.

 

Q. Are there any extra charge for same day delivery?

Ans: Yes. Charges for same day delivery against specific products are mentioned on the site.